Policies

Made-to-Order

All online orders are made-to-order for you! Please allow up to 14 days for your garment to be made. 

Shipping Costs

We offer standard flat shipping rate of $9.99 within Canada.
Online orders within Canada over $49 CAD qualify for free shipping.  
All US or international shipping charges apply.

Delivery Times

As online orders are Made to Order please allow up to 7-10 business days for order processing.
The following delivery times are estimates, based on the average of our past recent orders:
• Canada (3-7 days)
  • USA (10-15 Business days)
• International (2-4 weeks)  

    Tracking

    Orders are shipped via standard mail using Canada Post. For shipments outside of Canada and the USA, please contact us directly for shipping rates.

    Rush Orders

    If you require a rush order please contact us at evelynthora@gmail.com
    Express (1-2 Business days)
    Priority (Next day)

    Return Policy

    *ALL 'LAST CHANCE' SPECIAL CLEARANCE ITEMS ARE FINAL SALE*
    If you are not completely satisfied with your online purchase, please email us to request a return for store credit and state the issue, prior to returning the purchased item. You may return your unworn/unused purchase for online credit if returned by mail within 14 days of your original receipt (excluding 'last chance' items). *OUR RETURN FOR CREDIT POLICY IS EXTENDED THROUGH THIS HOLIDAY SEASON! ANY ITEMS PURCHASED AS A GIFT (EXCLUDING 'LAST CHANCE CLEARANCE ITEMS) DURING NOVEMBER & DECEMBER CAN BE RETURNED FOR CREDIT UNTIL JANUARY 14TH, 2021*. Returned shipping and handling charges are the responsibility of the customer.
    In the event of special offers, no price adjustments will be issued for previously purchased merchandise.
    EVELYN THORA will replace a damaged or broken item for up to a month from the date you receive it.
    We are also happy to repair your item for you, you just have to provide your original purchase receipt.